1. Order Confirmation: Orders are only processed after payment is confirmed. You will receive a WhatsApp confirmation from us within 1 business day.
2. Payment: Payment is made via ToyyibPay/FPX. All prices are in Malaysian Ringgit (RM).
3. Completion Time: Standard completion time is 5β10 working days from payment confirmation.
4. Pre-Order & Special Figures: Items that feature special or licensed characters (e.g. cartoon figures) may need to be sourced from our supplier first. This can add an additional 7β14 working days to your order. We will inform you via WhatsApp if this applies to your order.
5. Out of Stock / Restock: If an item is out of stock, we will contact you via WhatsApp to provide an estimated restock timeline. You may choose to wait or request a full refund at that point.
6. Return Policy: Custom products cannot be cancelled or returned once production has started. Please double-check all names, dates, and details before submitting.
7. Delivery: Tracking info will be shared via WhatsApp once your order has been shipped. Shipping fees are non-refundable.